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102 Allen Cove, Hinton, AB, T7V 2A6     Telephone: (780) 865-3338

Frequently Asked Questions


I think I might have Covid-19.  What should I do?

Do not come to the clinic.  If you need urgent help, call 911.  Otherwise, please visit ahs.ca/covid for information on self-isolation, Covid-19 testing, contact tracing, and more.  Patients with possible Covid-19 symptoms are not being seen in the clinic currently (only via the hospital), but please book a telephone appointment with your family doctor, or a telephone walk-in clinic appointment, if you need to speak with a physician.

 

Do I need an appointment to see a doctor?
Yes. Due to current Covid-19 public health rules, you must have an appointment to see a physician at the clinic.  All patients are encouraged to book a telephone appointment with your family doctor.  If you believe you need to be seen in-person, please ask the staff to message your doctor to obtain permission for an in-person visit.  If you do not have a family doctor in Hinton, or you want to be assessed by the walk-in clinic physician, please call to book a walk-in clinic appointment (available Mon-Thur 2-6pm, Fri 2-5pm, Sat 10am-2pm), and you will be given an estimated appointment time.

 

Will the doctor call me from the clinic phone number?

Good question!  The doctor will be calling you from a blocked/hidden number, so please answer such calls around your appointment time!

I need to cancel my appointment but the clinic is closed. What should I do?
You can call our 24 hour cancellation line @ 1-877-873-1796 and leave your name, date and appointment that you are cancelling.

What if I live in a different province or country, can I still come to the clinic?
Certainly.  Please call to book an appointment.  We do require proof of health care insurance coverage (health care card) from your home province, and there may be fees for those not verified to have coverage.  If you are visiting from out of country, please bring appropriate identification and details of travel medical insurance, as there will be a fee for your appointment and any other care required.

If you have a question, please do not hesitate to contact front reception @ 780-865-3338

 

Need an appointment? Reschedule? Call us!